This really helps employees in retaining their job and getting assistance in any problem affecting their performance. In this program, any referrals on issues concerning job performance are ever confidential. Supervisors in any organization are encouraged to send employees to this program when they identify that work performance of an employee is negatively affected by his or her personal matters. Those employees who are referred to this program are entailed to have an initial evaluation with counselor in the Employee Assistance Program.
This program helps employees and their dependents to have immediate access to confidential professional counseling at free. This helps managers, human resource staff and supervisors to be able to focus on work performance of employees (Dickman, 1999, p. 24). This program has certain features which differentiates it from other programs. It has direct access whereby employees can directly call psychologist’s office. It has a quick response in which the first counseling session is undertaken within few days and the problem is handled soonest possible.
This program has professionals since counselors should have their Doctorate degree in clinical psychology and be experts in human behavior. This makes them qualified and effective to help employees deal with their problems. There is confidentiality in this program since employer is not supposed to know who uses the services. Employee Assistance Program has an off-site in which counseling has to take place in the office of a Psychologist.
There is direct treatment in this program with referrals made only when patients need another specialist or a long-term care.
Employee Assistance Program has an appropriate coverage because specialists have 24 hours day hot-line with offices in towns and cities in which employees are located (Mannion, 2004, p. 77). When selecting an Employee Assistance Program Provider there should be information for the provider to analyze and react to your interests and needs.
This information includes; a drug-free workplace, general information on workforce, information on health benefits structures, service to be includes required reports and range of budget with consideration to the service (Dickman, 1999, p. 27). This program was introduced for various reasons such as; psychological health care for employees and family, productivity among employees and for healthy human resources. For the reason of psychological health care, those publicly funded provincial hospitals insurance plans give exceptional physical healthcare through hospital and doctors networks.
Employer-sponsored extended health care insurance policies reimburse employees most expenses which are covered by provincial plan. When employees face interpersonal, emotions and psychological problems traditional healthcare can not help, they have difficulties in finding a qualified personnel due to high costs and accessibility. Through Employees Assistance Program this is solved helping employees satisfy their needs and at the same time meeting objectives of the organization (Bureau of National Affairs, 1998, p. 95).
Employee’s personal problems greatly affect productivity due to poor job performance. This program was set to help employees in sorting out difficulties that may cause trouble in workplace. This short-term results-oriented therapy programs is made to clarify problem, implement solutions and monitor employee’s progress. The results are healthier giving more productive employees improving their relations both at home and work.
For healthy human resources, this program was set. Personal problem in organization becomes personnel problems. This makes organization to invest in corporate wellness which is a significant factor that influences quality of work, employee’s attendance and retention. Addressing of employees’ personal needs through this program creates a healthier corporate environment. This program helps both employees and organization in attaining their potentials (Mannion, 2004, p. 84).
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